We are now happy that this issue has been solved. Thank you for your patience.
If you suspect that you're service is still down please contact the elevate support team on 0330 1222 970.
The majority of affected services have now been restored, with only a small number of customers remaining impacted.
For those customers still experiencing disruption, our team will be making contact during normal operational hours to arrange site attendance and continue further investigations towards a resolution.
We sincerely apologise for the prolonged disruption and appreciate your continued patience and understanding throughout the restoration efforts.
Our field engineers remain on site and are continuing to work towards restoring the remaining affected services. Investigations and restoration activities are ongoing as the team works to identify and implement a resolution.
We apologise for the continued disruption and appreciate your patience. Further updates will be provided as progress is made.
Our field engineers are now back on site and have resumed restoration activities.
We continue to work towards full service restoration and will provide further updates as progress is made.
We apologise for the continued disruption and appreciate your patience.
The majority of affected services have now been restored, with a small number of sites still awaiting restoration.
Following the field engineer shift handover, arrangements are being finalised for access to the data centre, with restoration works scheduled to resume from 23:00 tonight.
We apologise for the continued disruption and appreciate your patience. Further updates will be provided from 23:00 onwards as restoration activities resume.
The majority of affected services have now been restored. We are continuing to work closely with our field engineers to bring the remaining sites back online.
As part of the ongoing restoration efforts, a field engineer shift handover is taking place, and access to the data centre is being rearranged to allow works to continue.
We apologise for the continued disruption and will provide further updates as restoration progresses.restoration works progress.
Our field engineers remain on site and are continuing restoration activities to recover the remaining affected services. Work is ongoing, and we are making every effort to restore full connectivity as quickly as possible.
We apologise for the ongoing disruption and will continue to provide updates as restoration works progress.
Our field engineers remain on site and are continuing restoration works to recover the remaining affected services. We are working to restore full service as quickly as possible and will provide further updates as progress is made.
We apologise for the continued disruption and appreciate your patience.
We are seeing services gradually recover as restoration work progresses. Our field engineers remain on site and are continuing fibre splicing activities to restore the remaining affected services.
We will provide further updates as work progresses.
We apologise for the inconvenience and disruption this has caused to your service this morning and appreciate your patience while our engineers work to resolve the issue
This incident has been logged and our team is now working to diagnose and fix the problem.
