The emergency maintenance conducted this morning has been successful. After a period of extended monitoring, we have confirmed the affected network device is stable and all services have been fully restored.
We will continue our standard 24/7 monitoring of all systems. This incident is now considered resolved.
If you continue to experience any issues, please do not hesitate to contact our Support team at [email protected] or by phone at 0330 122 2970.
Post maintenance checks have been completed, we will keep this incident open whilst we monitor the device.
Thanks for your continued patience whilst we work to resolve this.
Please expect the next update at 8:30am.
The upgrade has been completed, we are currently working through our post maintenance checks.
Our next update will be provided once post maintenance checks have been completed.
Thanks for your patience whilst we work to resolve this.
Following the earlier service disruption and in line with vendor recommendations, we are proceeding with emergency maintenance to upgrade the affected device this evening to ensure service reliability.
A service outage of approximately 20 minutes is expected during the work, which will begin at 00:01 BST. The full maintenance window is 60 minutes. Our next update will be posted by 00:30 BST.
Thanks again for your continued patience whilst we work to resolve this and apologies for the inconvenience and frustration this fault has caused.
The work has been performed and the services look to have been performed, verification ongoing
Due to the continued impact on some services, we are going to perform some restorative work that may impact services for a short period. This work will proceed within the next 15 minutes
We're aware that a subset of services continue to be affected, engineers continue to work on restoring the remaining services
We are pleased to confirm that all services affected by the network outage earlier today have been restored. The period of impact was between 16:40 and 17:10 16/09/25. We sincerely apologise for the disruption this incident has caused.
Our investigation has traced the root cause to a fault on a single network edge device. We have engaged our vendor for a full analysis.
To ensure the long-term stability of the service we are reviewing the incident and may schedule preventative maintenance this evening. We will confirm if this is required in our next update.
In the meantime our team will continue to closely monitor services and our next update will be provided by 21:30 if not before.
We have started to see some service restoration since the initial incident report.
Our engineers are still investigating the root cause of this incident at the moment and we will provide further updates.
This incident has been logged and our team is now working to diagnose and fix the problem.
