The temporary cooling units are expected to arrive at the affected site by 10:00 BST on 15/08/2026. Once delivered, the site team will assess the next steps required to restore services.
We will provide further updates as more information becomes available.
The affected site has been safely shut down due to high temperatures to protect the equipment and infrastructure. As a result, services hosted at the site are temporarily unavailable.
Our carrier’s Infrastructure and Engineering teams are actively working to restore the cooling system and return services to normal operation. The issue remains escalated with the vendor.
We will provide further updates as more information becomes available.
Our carrier is continuing to follow up with the vendor regarding the arrival of the temporary cooling unit. The issue has been escalated to the vendor’s highest level to expedite the delivery.
We will provide further updates as more information becomes available.
The delivery of the temporary cooling unit has been delayed. Our carrier has escalated this with the vendor and is actively working to obtain a revised ETA.
We will provide further updates as more information becomes available.
The temporary cooling unit has now been dispatched to the site and is currently in transit.
The unit is expected to arrive onsite at approximately 17:00. Once delivered and installed, the additional cooling will allow the onsite teams to progress with the required works safely.
We will provide a further update once the cooling unit has arrived or as soon as additional information becomes available. Thank you for your continued patience.
The vendor is continuing to arrange the delivery of a temporary cooling unit to the affected site. Due to the specialist heavy-lifting equipment required to transport and install the unit safely, the dispatch process is taking longer than initially anticipated.
The cooling unit is currently expected to arrive onsite at approximately 17:00 UK time.
Once the additional cooling is in place, the onsite teams will be able to progress with the required works safely. We will continue to provide updates as further information becomes available and appreciate your patience while work continues to restore service
The vendor is currently arranging the dispatch of a larger temporary cooling unit to the affected site.
The unit is being prepared for transportation, and we are awaiting confirmation of the estimated arrival time. Once the additional cooling is in place, this will allow the onsite teams to continue with the required works safely.
We will provide a further update as soon as more information becomes available. Thank you for your continued patience.
A larger cooling unit is being arranged to allow the required works to proceed safely. We are currently awaiting confirmation of the estimated arrival time.
We will provide a further update as soon as this information is available. Thank you for your continued patience.
The relevant infrastructure and site operations teams are working with the vendor to arrange additional temporary cooling to allow the works to continue safely.
We will provide another update as soon as more information becomes available.
We apologise for the continued disruption and appreciate your patience while this is being resolved.
Our carrier has deployed temporary cooling units at the affected site, resulting in a slight reduction in temperature. However, the site remains significantly above normal operating temperatures.
Their infrastructure teams are continuing to work on additional cooling measures to bring the site temperature under control and restore affected services.
We will provide further updates as more information becomes available.
Our carrier is continuing to work on the fix to restore the affected services. Some circuits remain impacted at this time.
Our carrier is continuing to work on the issue and is actively working towards restoring the affected services. We are still seeing some circuits impacted at this time.
We will provide a further update as soon as more information is available.
Our supplier has confirmed that the site temperature has reduced, and their infrastructure teams are working to source temporary cooling units to help stabilise the site.
We are still seeing affected circuits down at this time. The supplier continues to work on the issue, and we will provide a further update as soon as we have more information.
Our supplier has declared a major incident in London after 16 of their devices at a POP site went offline due to high temperatures.
They are investigating the issue and working to restore services. More update to follow once it available.
Our carrier has confirmed they are aware of an issue currently affecting connectivity in the London area. They are investigating and have reported seeing issues across parts of London.
We are continuing to monitor the situation and will provide our next update within the next 1 hour.
This incident has been logged and our team is now working to diagnose and fix the problem.
