The carrier has confirmed that the affected service has been restored.
We are currently carrying out checks to ensure the connection remains stable and will continue to monitor the service.
If you are still seeing services down, please contact our support team on 0330 1222 970
The carrier has confirmed that the affected service has been restored.
We are currently carrying out checks to ensure the connection remains stable and will continue to monitor the service.
If you are still seeing services down, please contact our support team on 0330 1222 970
The Elevate support are currently awaiting on an update from the on-site carrier team. We are aiming to share an update ASAP
The carrier engineer will be at the fault location in the next 30 minutes to carry out further investigations. The next update will be at 13:30.
The Third Party Carrier has informed us that they're aware of a fibre break within the Manchester area, they've dispatched an optical engineers to investigate further.
We will provide you with another update in 1 hour.
This incident has been logged and our team is now working to diagnose and fix the problem.
