We have observed services recover, and connectivity has remained stable. We will now proceed with closing this incident.
Our investigation into the root cause will continue, and a Reason for Outage (RFO) will be made available to affected customers.
To request a copy of the RFO, please contact [email protected], quoting reference 00213155.
We apologise for the disruption caused and thank you for your patience and understanding.
Our Senior IP Architecture team is actively investigating the network outage and working towards restoring the affected services as quickly as possible.
We will continue to provide updates as the investigation progresses.
We apologise for the ongoing disruption and appreciate your patience.
This incident has been logged and our team is now working to diagnose and fix the problem.
