We are now seeing Elevate services restore following the installation of the new line card.
The carrier has informed us that alarms have cleared from their infrastructure following the replacement line card.
If customers still have ongoing connectivity problems, please contact the Support team on 0330 1222 970.
We have been informed that the carriers engineer has revisited the Data Centre to install a new line card
The carrier have informed us that their line card has failed and will require a replacement to resolve the issue.
The carrier have ordered the replacement which is expected to arrive around 14:00 this afternoon.
In the meantime, Elevate are working with the carrier to see if there are any temporary solutions available to restore services sooner and we will provide a further update shortly.
The carrier has identified a faulty line card within their core network. The carrier hasn't been able to resolve this remotely. However a field engineer is present at the data center and will attempt to manually restart the line card.
We have escalated the case with the carrier and they've informed us that a field engineer has been dispatched to the Data Centre to troubleshoot further.
Elevate will have a further update within the next 30 minutes.
We have identified a fault relating to a third party NNI, They are currently investigating the issue.
This incident has been logged and our team is now working to diagnose and fix the problem.
