Incident #6522313468

Closed 15 days ago

Incident affecting: Nationwide

Hi,

We've been advised that flooding has been found in a core datacenter we are present in. Though our equipment isn't currently affected, whilst remedial work is carried out drain the water and fix the moisture levels in the environment of the flooded area, we have been informed that power and cooling to our equipment is at risk.

We are working closely with the datacenter management staff for frequent updates on the situation, our next update should be within the hour.

Please accept our apologies for the inconvenience this information may cause.

Kind regards,

Elevate

Updates(most recent first)

A backup generator is in the process of being installed to mitigate the effects of any power issues, most of the flood water has been cleared and dehumidifiers are running. Mobile cooling equipment is also running to keep the temperature at optimal levels.

We are going to shut this incident for now but will be monitoring connectivity through the evening.

Thanks for your understanding.

Kind regards,

Elevate

Incident state changed to 'Solved'

15 days ago - 8:55pm on 15th April 2026
Hi,

We've been advised that work is still ongoing to drain the flooded area.

Kind regards,

Elevate

15 days ago - 12:12pm on 15th April 2026
This incident has been logged and our team is now working to diagnose and fix the problem.

Incident created

15 days ago - 9:56am on 15th April 2026

AT RISK: Report of flooding at a core datacenter which we are present in

Updates(most recent first)

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