We are now happy that this issue has been solved. Thank you for your patience.
Kind regards,
Elevate
Hi,
Connectivity has been restored to all customers, if connectivity still isn't working as expected for any of your services please don't hesitate to contact our support team on [email protected] or give us a call on 0330 122 2970.
Thanks again for your continued patience whilst we looked into this for you. We will keep the incident open until for a period of monitoring.
Kind regards,
Elevate
Hi,
Remedial steps have been carried out and connectivity has successfully been restored for the majority of customers, we are continuing to troubleshoot issues for a small subset of customers.
We will keep this incident open in the short term whilst we monitor connectivity to ensure no further service interruptions occur.
Thank you for your continued patience.
Kind regards,
Elevate
Hi,
Remedial steps have been carried out and connectivity has successfully been restored, we will keep this incident open in the short term whilst we monitor connectivity to ensure no further service interruptions occur.
Thank you for your continued patience.
Kind regards,
Elevate
Hi,
We've isolated the issue to a single device in our network, we are currently working through some remedial steps to restore connectivity.
We will have another update in the next half hour, thank you for your patience whilst we work to resolve this issue.
Kind regards,
Elevate
This incident has been logged and our team is now working to diagnose and fix the problem.
