We are now happy that this issue has been solved. Thank you for your patience.
If you believe your service is still affected by this incident, please reach out to our support team who will be able to assist.
E: [email protected]
P: 03301222970 (Opt 1)
We have received reports that some services are still offline following the restoration work earlier today.
This is being actively investigated.
We are now happy that this issue has been solved.
Thank you for your patience whilst we worked on resolving the issue.
If you believe your service is still affected by this incident, please reach out to our support team who will be able to assist.
E: [email protected]
P: 03301222970 (Opt 1)
The affected device has now been replaced and our engineering team is now testing the system to make sure the issue has been successfully resolved.
We believe that the majority of affected services have now been restored, and we are working to ensure that all customers who were affected are back online.
Configuration of the replacement device is now complete, and our engineers will now be taking the device to the affected site as an urgent priority to restore service to all remaining offline services.
Next update to follow within the next 60 minutes.
The configuration of the replacement device is currently still ongoing and will be sent to the affected site as an urgent priority following completion.
Next update to follow within the next 60 minutes.
Our engineers are continuing to work on restoring service to all affected customers, and we have seen some service restoration in the past 25 minutes.
For the remaining customers who are still offline, a new device is being configured and sent to the affected site as an urgent priority.
Next update to follow within the next 60 minutes.
The cause of this incident has been identified within a specific site in Manchester.
Our engineers are currently on site and working to resolve the issue as quickly as possible.
The next update will be available within the next 60 minutes.
This incident has been logged and our team is now working to diagnose and fix the problem.
